PRIVACY POLICY

PRIVACY POLICY

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1. Information collected

When you browse our site and in order to provide you with the best possible service, we may collect several types of information, including:

  • when placing an order or creating your user account: your name, contact details (address, email address, telephone number) and your credit card information.
  • when placing an order: the delivery address(es) provided, the username and password associated with your account and the history of your product selection and your actions on our site.
  • during any request for information, any email sent to our customer service, subscription to our newsletter or any other service, participation in a competition, vote for a product or posted reviews: your name, your contact details and any other information such as your age, your interests and your product preferences.
  • during any visit to the site: your internet location (IP address, domain name such as .fr or .com, original URL), the browser used, the country and telephone prefix of your computer, the pages of our site that you consulted during your visit, the advertisements on which you clicked and any searches that you carried out.
  • We may collect this information even if you do not have a user account with us.
  • Finally, we may obtain customer lists from third parties in order to invite new people to share the joovea.com experience . However, these lists only include people who have consented to receive promotional emails. In any case, all our emails include an unsubscribe option.
  • Finally, we inform you that our site is monitored and that we are required to record any information concerning your visit to our site which could help us to improve the quality of the services that we offer.

2. Use of information collected

We will not share your information with unrelated third parties unnecessarily. For example, we may use the information collected on:

  • processing your orders
  • improving our site
  • administering a contest, promotion, survey or other features of our site
  • improving our customer service
  • improving your browsing experience
  • sending periodic emails or information relating to our offers and products
  • improving our advertising.

By visiting joovea.com , you agree to be contacted by our services for any of the reasons specified above whether by telephone , e-mail or by mail. You confirm that you will not consider the use of your confidential information as an infringement of your rights as provided by French regulations.

When creating your user account, or when you place an order, we record information about you intended for our company, responsible for processing, in order to carry out all operations relating to our commercial relationship, namely the creation of your account, the terms of payment, delivery, management of complaints and after-sales service, to provide you with the services to which you subscribe and to send you JOOVEA offers.

In accordance with the Personal Data Regulations, you have various rights, including a right of access, rectification, and opposition to the processing of your data. To exercise your rights, simply write to us indicating your name, first name, address, email (used when creating the account) and attaching proof of identity by email to contact@joovea.com
You can choose to stop receiving emails from us at any time.

3. How do you protect my information?

JOOVEA has implemented numerous security measures to ensure the protection of your Personal Information.
We have a powerful security system and servers on the Internet. They can only be accessed by authorized persons, who have specific access rights to our systems and are required to keep this information confidential.
After a transaction, your private data will not be stored on our servers.

4. Cookies

We use cookies to improve the quality of navigation on our Site and the tools we offer. These cookies allow us to remember and process the products in your basket, to understand and save your preferences in anticipation of your future visits, to follow the evolution of advertisements, to gather data concerning the traffic of the site as well as the interaction between our site and users.
You can, if you wish, block cookies by changing the preferences in your internet browser.

5. Will my Personal Information be shared with third parties?

We are committed to respecting the confidentiality of your Personal Information.

We may disclose information about you if disclosure is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Finally, we may disclose your Personal Information or information relating to your User account to any judicial authority (or any other regulatory or governmental authority investigating suspected illegal activities) upon their request.

Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your Personal Information with third parties without your consent (except as provided above).

However, non-personal data (that does not allow you to be identified) may be transmitted to any third party for marketing, advertising or other purposes. These privacy rules apply only to the collection and use of information that we have collected on our site, and not to information collected offline.

6. Right of access

In accordance with the Data Protection Act, you may, at any time, exercise your right to access and rectify information concerning you by contacting us at the following address: contact@joovea.com