The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund, with the exception of return costs which remain his responsibility.

The right of withdrawal can be exercised with our customer service directly from our website in the "Contact us" section. We will send you an acknowledgement of receipt of the withdrawal without delay on a durable medium (for example, by email).

Returns must be made in their original condition and complete, allowing them to be resold as new. Any product opened or damaged by the consumer will not be accepted.

In the event of withdrawal, JOOVEA will reimburse all payments received. Either by re-crediting the consumer's bank card or Paypal account, or by bank transfer depending on the method of payment for the order.

JOOVEA may defer reimbursement until receipt and verification of the products.

If you wish to make a return, we invite you to contact us via the contact form.