SHIPPING POLICY
DELIVERY
Delivery means the transfer to the consumer of physical possession of the good.
Shipping time
Under normal conditions, the professional seller will process the order as soon as possible from Monday to Friday, excluding public holidays. JOOVEA undertakes to ship orders within 24 working hours following validation of the order and subject to available stocks.
delivery time
The prepared order will be delivered to La Poste or its subsidiaries (Colissimo, Chronopost, etc.) or to Mondial Relay, at the customer's choice, for delivery within 4 to 7 days in Metropolitan France or Belgium.
Orders to foreign countries will also be shipped by La Poste or its subsidiaries and delivered by their local partner. Delivery times vary depending on the region or country of delivery.
Orders validated before noon are processed the same day and delivered by La Poste to the address indicated. After 12 noon, delivery will be made in the evening of the next working day. In the event of delivery being impossible due to the customer, JOOVEA cannot be held liable.
In order to facilitate the delivery of the order by the carrier, the customer agrees to make the necessary efforts to enable the delivery of the package: name visible on the mailbox, transmission of the digital code, telephone number.
Delay in delivery
In the event of a delivery delay of more than 8 working days, the customer must inform JOOVEA customer service, which will implement the necessary and appropriate actions.
Delivery location
The products are delivered to the address indicated by the customer on the order form.
Product compliance
If the product does not comply with the order, the consumer must send a complaint to the professional seller with a view to obtaining the replacement of the product or possibly the resolution of the sale.
Transfer of ownership
From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected upon ordering.
